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GUIDSE
Solutions · Travel & Hospitality

The guest checked out. The money is still being reconciled.

A single stay touches the booking engine, the channel manager, the PMS, the OTA's commission statement, the payment provider and the accounting system. None of them agree by default. GUIDSE unifies them, masks guest personal and payment data, and lets AI agents reconcile bookings, commissions and supplier contracts, so your revenue and finance teams handle only the differences.

Where the work gets stuck

  1. OTA commissions nobody checks

    Commission statements are paid without comparing them to stays actually delivered.

  2. No-shows, cancellations and refunds

    These rarely line up across PMS, payment provider and accounting.

  3. Supplier and group contracts

    Allotments, release dates and rates are tracked in spreadsheets.

  4. Guest data everywhere

    Passport copies and contact details sit in mailboxes and exports.

Processes GUIDSE runs

  1. Booking-to-cash reconciliation

    Matches reservations in your PMS with payment-provider settlements and accounting entries, and routes only the differences.

  2. OTA commission audit

    Compares OTA commission statements with actual stays, cancellations and no-shows.

  3. Contract and allotment monitoring

    Reads tour-operator, DMC and group contracts and alerts before release dates, rate changes or minimum-stay terms take effect.

  4. Supplier invoice exceptions

    Reconciles food and beverage, laundry and maintenance invoices against orders and contracts.

  5. Guest-request triage

    Classifies incoming emails and WhatsApp messages (changes, invoices, special requests) and routes them to the right team with the booking attached.

The GUIDSE Method

The same six steps in every sector.

The difference is in the U: your data is unified and masked before any agent acts on it.

  1. Gather

    Connect the PMS, booking engine, channel manager, payment provider, accounting and the reservations mailbox.

  2. Unify

    One record per booking. Guest names, passport numbers and card data are masked before any agent reads them.

  3. Interpret

    Agents read commission statements, contracts and invoices against bookings.

  4. Decide

    Revenue and finance managers approve disputes and corrections.

  5. Systematize

    Daily reconciliation and monthly commission audits run on a schedule.

  6. Evolve

    New properties, channels and contracts are added as configuration.

The GUIDSE Method

Data and privacy

Guest records hold identity documents, contact details and payment references, all protected under GDPR. GUIDSE masks them before any AI provider processes a booking, isolates each property group in its own environment, and runs AI on your own provider key.

How we protect your data

Bring one month of OTA statements. We will reconcile them against your PMS with you.

Map a critical processAll sectors