The guest checked out. The money is still being reconciled.
A single stay touches the booking engine, the channel manager, the PMS, the OTA's commission statement, the payment provider and the accounting system. None of them agree by default. GUIDSE unifies them, masks guest personal and payment data, and lets AI agents reconcile bookings, commissions and supplier contracts, so your revenue and finance teams handle only the differences.
Where the work gets stuck
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OTA commissions nobody checks
Commission statements are paid without comparing them to stays actually delivered.
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No-shows, cancellations and refunds
These rarely line up across PMS, payment provider and accounting.
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Supplier and group contracts
Allotments, release dates and rates are tracked in spreadsheets.
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Guest data everywhere
Passport copies and contact details sit in mailboxes and exports.
Processes GUIDSE runs
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Booking-to-cash reconciliation
Matches reservations in your PMS with payment-provider settlements and accounting entries, and routes only the differences.
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OTA commission audit
Compares OTA commission statements with actual stays, cancellations and no-shows.
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Contract and allotment monitoring
Reads tour-operator, DMC and group contracts and alerts before release dates, rate changes or minimum-stay terms take effect.
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Supplier invoice exceptions
Reconciles food and beverage, laundry and maintenance invoices against orders and contracts.
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Guest-request triage
Classifies incoming emails and WhatsApp messages (changes, invoices, special requests) and routes them to the right team with the booking attached.
The same six steps in every sector.
The difference is in the U: your data is unified and masked before any agent acts on it.
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Gather
Connect the PMS, booking engine, channel manager, payment provider, accounting and the reservations mailbox.
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Unify
One record per booking. Guest names, passport numbers and card data are masked before any agent reads them.
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Interpret
Agents read commission statements, contracts and invoices against bookings.
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Decide
Revenue and finance managers approve disputes and corrections.
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Systematize
Daily reconciliation and monthly commission audits run on a schedule.
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Evolve
New properties, channels and contracts are added as configuration.
Data and privacy
Guest records hold identity documents, contact details and payment references, all protected under GDPR. GUIDSE masks them before any AI provider processes a booking, isolates each property group in its own environment, and runs AI on your own provider key.