A recovery file is only as strong as its evidence.
Collections teams and recovery agencies work across client portals, invoices, contracts, payment histories and debtor correspondence. GUIDSE unifies them into one file per debtor, masks personal data before any AI provider sees it, and lets agents check completeness, prepare letters and payment plans, and flag disputes. Your team decides every step.
Where the work gets stuck
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Incomplete files
The invoice, the signed contract or the proof of delivery is missing when it is needed.
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Disputes buried in email
Debtor objections are not linked to the file.
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Manual letter preparation
Reminders, formal notices and payment plans are drafted one by one.
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Strict rules on debtor contact
Personal data and contact practices are regulated.
Processes GUIDSE runs
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Debtor file assembly
Gathers invoices, contracts, delivery proofs and payment history from client systems into one file and flags missing evidence.
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Dispute detection and routing
Reads debtor emails and letters, classifies objections (quality, amount, already paid) and routes them to the right handler.
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Reminders and payment plans
Prepares reminders, formal notices and payment-plan agreements from approved templates, ready for approval and sending by email or WhatsApp.
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Payment allocation
Matches incoming payments with open files and client remittances and routes unallocated payments.
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Client reporting portal
A branded portal, built with Delivery Studio, where creditors follow the status of each file.
The same six steps in every sector.
The difference is in the U: your data is unified and masked before any agent acts on it.
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Gather
Connect the collection software, client ERPs or exports, bank feeds and the correspondence mailbox.
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Unify
One file per debtor. Names, addresses, national numbers and bank details are masked before any agent reads them.
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Interpret
Agents read correspondence and evidence against the claim.
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Decide
Handlers approve every letter, plan and escalation.
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Systematize
Daily completeness checks and payment allocation, with a budget per process.
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Evolve
New clients and new procedures are onboarded as configuration.
Data and privacy
Debtor files contain personal and financial data protected under GDPR, and AI used to evaluate the creditworthiness of individuals is classed as high-risk under the EU AI Act. GUIDSE masks debtor data before any AI provider sees it, keeps a decision trail per file, and leaves every action with a person.